Please read these Terms and Conditions ("Terms") carefully before using dennypratama.com (the "Site") or purchasing any services or products offered by Denny Pratama ("we", "us", "our"). By accessing or using the Site, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.
If you do not agree with any part of these Terms, you must not use the Site or our services.
1. About Us
Denny Pratama is a UI/UX designer and developer based in Indonesia, offering design services, web development, brand identity, and related digital products and services through dennypratama.com.
- Business name: Denny Pratama
- Country of establishment: Indonesia
- Contact: [email protected]
2. Applicability and Legal Framework
These Terms are governed by Indonesian law, including but not limited to:
- UU No. 8 Tahun 1999 tentang Perlindungan Konsumen (Consumer Protection Law)
- UU No. 11 Tahun 2008 jo. No. 19 Tahun 2016 tentang Informasi dan Transaksi Elektronik (ITE Law)
- PP No. 71 Tahun 2019 tentang Penyelenggaraan Sistem dan Transaksi Elektronik
- KUH Perdata (Indonesian Civil Code) regarding contracts and obligations
- UU No. 27 Tahun 2022 tentang Perlindungan Data Pribadi (for data-related matters)
For EU/EEA consumers, mandatory consumer protection rights under applicable EU Directives (including Directive 2011/83/EU on Consumer Rights) are not excluded by these Terms. For UK consumers, the Consumer Rights Act 2015 applies where relevant.
3. Services and Products
We offer the following through the Site:
- Design services: UI/UX design, brand identity, design systems, interaction design
- Development services: Web design and development, WordPress development, digital product development
- Digital products: Downloadable design assets, templates, and other digital goods
- Consulting and advisory: Design and digital strategy consultation
Service scope, deliverables, and timelines for bespoke projects are defined in individual project agreements or statements of work agreed in writing between the parties.
4. Account Registration
Some services may require you to create an account. You are responsible for:
- Providing accurate and complete registration information
- Maintaining the confidentiality of your account credentials
- All activity that occurs under your account
- Notifying us immediately of any unauthorised use of your account
We reserve the right to suspend or terminate accounts that violate these Terms or applicable law.
5. Orders, Pricing, and Payment
5.1 Placing an Order
By placing an order through the Site, you make a binding offer to purchase the relevant service or product. An order is only confirmed when you receive a written order confirmation from us by email. We reserve the right to refuse or cancel any order at our sole discretion.
5.2 Pricing
- All prices are displayed in Indonesian Rupiah (IDR) or as otherwise stated at checkout
- Prices are inclusive of applicable Indonesian taxes (PPN/VAT) where required by law
- We reserve the right to change prices at any time, but changes will not affect orders already confirmed
- Currency conversion for international customers is handled by the payment processor; we are not responsible for exchange rate fluctuations
5.3 Payment Methods
We accept payment through our designated payment gateways (which may include Midtrans, Stripe, PayPal, bank transfer, or other methods listed at checkout). All payments are subject to the terms and conditions of the relevant payment provider. Payment must be received in full before we commence work or deliver digital products, unless otherwise agreed in writing.
5.4 Payment Security
Payment transactions are encrypted and processed by PCI-DSS-compliant third-party processors. We do not store your full card details on our servers.
6. Consumer Rights Under Indonesian Law
As required by UU No. 8 Tahun 1999 tentang Perlindungan Konsumen, you have the following rights as a consumer:
- Right to accurate, clear, and honest information about services and products (Pasal 4(c))
- Right to safe, secure, and quality services (Pasal 4(a))
- Right to be heard regarding complaints (Pasal 4(d))
- Right to compensation, rectification, or replacement if services/products do not match what was described or are defective (Pasal 4(h))
- Right to consumer advocacy and protection (Pasal 4(e))
7. Delivery of Services and Digital Products
7.1 Digital Services
Deliverables for bespoke design and development projects will be delivered to your specified email address or agreed platform within the timeline set out in the project agreement. Timelines are estimates; actual delivery may vary based on project complexity, scope changes, and client response times.
7.2 Digital Products (Downloadable Goods)
Downloadable products are made available immediately upon confirmed payment. You will receive an email containing a download link. Download links expire after 7 days; please contact us if you need a link reissued.
7.3 Service Delays
We will notify you promptly if a significant delay is anticipated. Delays caused by your failure to provide required materials, feedback, or approvals will not be our responsibility.
8. Cancellation and Refund Policy
8.1 Right of Withdrawal (EU/UK Consumers)
If you are a consumer located in the EU or UK, you have a 14-day right of withdrawal from the date of contract conclusion for services, unless the service has already been fully performed with your consent. For digital content supplied on a non-tangible medium, the withdrawal right is lost once download or streaming begins with your explicit consent and acknowledgment that you lose this right.
8.2 Cancellation of Bespoke Services (All Users)
Cancellations must be requested in writing to [email protected]. The following schedule applies based on project completion at the time of cancellation:
- Before work commences: Full refund minus any payment processing fees charged by the payment provider
- 0–25% project completion: 75% refund of the total project fee
- 25–50% project completion: 50% refund of the total project fee
- 50–75% project completion: 25% refund of the total project fee
- 75–100% project completion or after final delivery: No refund, unless the deliverable is defective (see 8.4 below)
Percentage completion is determined at our reasonable discretion based on documented work progress.
8.3 Cancellation of Digital Products
Due to the nature of digital goods, refunds are not available once a digital product has been successfully downloaded, unless the product is defective (see 8.4 below).
8.4 Defective or Misdescribed Products and Services
In accordance with UU No. 8 Tahun 1999 tentang Perlindungan Konsumen, if any service or digital product delivered is:
- Materially different from what was described or agreed;
- Defective, broken, or non-functional through no fault of your own;
you are entitled to request, at your choice: (a) repair or correction; (b) a replacement; or (c) a full or partial refund proportionate to the defect. Requests must be submitted within 14 days of delivery with a description and evidence of the issue.
8.5 Refund Processing
Approved refunds will be processed to the original payment method within 14 business days. Processing times may vary by payment provider.
9. Intellectual Property
9.1 Site Content
All content on the Site, including but not limited to text, graphics, logos, images, code, and design, is owned by or licensed to Denny Pratama and is protected by Indonesian copyright law (UU No. 28 Tahun 2014 tentang Hak Cipta) and international intellectual property conventions. You may not reproduce, distribute, or create derivative works without our prior written consent.
9.2 Deliverables
Upon receipt of full payment for a project, we grant you the license to use the final agreed deliverables as specified in the project agreement. Unless otherwise agreed in writing:
- We retain ownership of all preliminary concepts, drafts, and materials not forming part of the final deliverable
- We retain the right to display completed work in our portfolio, case studies, and marketing materials
- The license granted is non-exclusive unless exclusivity is expressly agreed and paid for
9.3 Your Content
By providing us with content, materials, or data for use in a project (including logos, text, images), you confirm that you own or have the necessary rights to that content and that our use of it will not infringe any third-party rights.
10. Prohibited Uses
You agree not to use the Site or our services to:
- Violate any applicable Indonesian or international law or regulation
- Infringe the intellectual property, privacy, or other rights of any third party
- Transmit any malware, viruses, or other harmful code
- Attempt to gain unauthorised access to any part of the Site or our systems
- Engage in fraudulent, deceptive, or misleading conduct
- Harass, abuse, or harm any individual
- Use automated tools (scrapers, bots) to extract data from the Site without our express written permission
- Resell or redistribute our services or digital products without authorisation
11. Disclaimer of Warranties
To the maximum extent permitted by applicable law, the Site and its content are provided "as is" without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Site will be error-free, uninterrupted, or free of viruses.
Nothing in this clause affects your statutory rights as a consumer under Indonesian law or other applicable mandatory consumer protection legislation.
12. Limitation of Liability
To the maximum extent permitted by Indonesian law and applicable international law:
- We shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Site or our services
- Our total aggregate liability to you in connection with any claim shall not exceed the total amount paid by you for the specific service or product giving rise to the claim in the 12 months preceding the claim
- We are not liable for losses caused by circumstances beyond our reasonable control (force majeure), including natural disasters, government actions, internet outages, or third-party service failures
Nothing in these Terms limits or excludes liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded or limited by applicable Indonesian law.
13. Indemnification
You agree to indemnify, defend, and hold harmless Denny Pratama and any associated persons from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your violation of these Terms; (b) your use of the Site; (c) any content or materials you provide to us; or (d) your violation of any third-party rights.
14. Privacy
Your use of the Site is also subject to our Privacy Policy, which is incorporated into these Terms by reference. By using the Site, you consent to our data practices as described in the Privacy Policy.
15. Third-Party Links and Services
The Site may contain links to third-party websites or integrate third-party services. These are provided for your convenience only. We have no control over, and accept no responsibility for, the content, privacy practices, or terms of any third-party site or service. Your use of third-party sites is at your own risk.
16. Dispute Resolution
16.1 Good-Faith Negotiation
In the event of any dispute arising out of or in connection with these Terms or our services, both parties agree to first attempt to resolve the dispute through good-faith negotiation. Please contact us at [email protected] with a written description of the dispute. We will respond within 14 business days. The parties will have 30 calendar days from that initial contact to reach a resolution.
16.2 Consumer Dispute Resolution (Indonesia)
If negotiation fails and you are an Indonesian consumer, you may refer the dispute to the Badan Penyelesaian Sengketa Konsumen (BPSK) or the Lembaga Alternatif Penyelesaian Sengketa (LAPS) as appropriate under UU No. 8 Tahun 1999.
16.3 Litigation
If alternative dispute resolution is unsuccessful, disputes shall be submitted to the exclusive jurisdiction of the courts of Indonesia. These Terms are governed by Indonesian law (hukum Republik Indonesia) without regard to conflict of law principles.
16.4 EU/EEA Consumers
If you are a consumer located in the EU/EEA, you may also submit a complaint through the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr. Mandatory consumer protection rights under your local law are not waived by these Terms.
17. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be deemed modified to the minimum extent necessary to make it enforceable, or severed from these Terms, without affecting the validity and enforceability of the remaining provisions.
18. Entire Agreement
These Terms, together with our Privacy Policy and any applicable project agreement or statement of work, constitute the entire agreement between you and Denny Pratama with respect to the subject matter herein and supersede all prior agreements, understandings, and representations.
19. Changes to These Terms
We reserve the right to modify these Terms at any time. The updated Terms will be posted on this page with a revised "Last Updated" date. For material changes, we will make reasonable efforts to notify registered users by email. Your continued use of the Site after any changes are posted constitutes your acceptance of the new Terms. If you do not agree to the revised Terms, you must stop using the Site.
20. Contact
For any questions, concerns, or requests regarding these Terms, please contact us:
- Email: [email protected]
- Website: dennypratama.com
